Privacy Policy

1

Who We Are

MathPert is an online IGCSE Mathematics and Additional Mathematics tuition service based in Malaysia. We provide live online classes, diagnostic assessments, and learning resources for secondary school students (Year 7–10 and Additional Mathematics).

This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with our website, social media pages, or tuition services.

2

Information We Collect

We collect only the information necessary to provide our tuition services. This includes:

• Parent / Guardian name — to identify the account holder
• Email address — for class communications, scheduling, and updates
• Phone number — for WhatsApp or SMS communication regarding classes
• Child's name — to personalise the learning experience
• Child's school year / age — to assign appropriate class levels and materials

We do not collect payment card details directly. All payments are processed through secure third-party platforms (e.g., bank transfer or approved payment gateways).

3

How We Collect Information

We collect your information through:

• Our website — when you complete a quiz, fill in a contact form, or register for a diagnostic assessment
• Social media — when you message us or respond to our posts on Facebook, Instagram, or XHS (Xiaohongshu)
• WhatsApp — when you contact us directly for enquiries or class registration
• Meta (Facebook & Instagram) Lead Ads — when you submit your details through our advertising forms

4

How We Use Your Information

We use the information we collect to:

• Register your child for classes and assign appropriate learning materials
• Communicate with you about class schedules, updates, and progress
• Send diagnostic results and learning recommendations
• Respond to your enquiries and provide customer support
• Improve our services and website experience
• Run targeted advertising on Meta platforms (Facebook & Instagram) to reach parents who may benefit from our services

We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

5

Cookies & Tracking Technologies

Our website uses the Meta Pixel (Facebook Pixel) to measure the effectiveness of our advertising, understand how visitors use our website, and deliver relevant ads to people who have visited our site.

The Meta Pixel may collect:

• Pages you visit on our website
• Actions you take (e.g., completing a quiz or submitting a form)
• Your device type, browser, and general location

This data is processed by Meta (Facebook) in accordance with Meta's Privacy Policy. You can manage your ad preferences through your Facebook Ad Settings.

6

Data Sharing & Third Parties

We may share your information only with:

• Meta Platforms (Facebook & Instagram) — for advertising and analytics via the Meta Pixel and Lead Ads
• Google — if we use Google Analytics or Google Ads in the future
• Communication tools — such as WhatsApp for class coordination

We do not share your data with any other third parties. All service providers we work with are bound by their own privacy policies and data protection obligations.

7

Data Storage & Security

Your personal data is stored securely using industry-standard measures. We take reasonable precautions to protect your information from unauthorised access, alteration, or disclosure.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8

Children's Privacy

Our services are designed for students, but we communicate with and collect information from parents and guardians, not directly from children. We do not knowingly collect personal information from children under 13 without parental consent.

If you believe your child has provided us with personal information without your consent, please contact us immediately and we will take steps to remove that information.

9

Your Rights

Under the Malaysia Personal Data Protection Act 2010 (PDPA), you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request corrections to any inaccurate or incomplete data
• Withdrawal — withdraw your consent for us to process your data (this may affect our ability to provide services)
• Opt out — unsubscribe from marketing communications at any time

To exercise any of these rights, contact us using the details below.

10

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.